01Agreement to these terms
These Terms of Service ("Terms") govern your access to and use of MaliPOS, including our website, web application, mobile applications, APIs and related services (together, the "Service"). The Service is provided by MaliPOS, based in Kampala, Uganda ("MaliPOS", "we", "us" or "our").
By creating an account, ticking the box to accept these Terms, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are accepting on behalf of a business or other organisation, you confirm that you have the authority to bind it, and "you" refers to that organisation. If you do not agree, do not use the Service.
02Definitions
- Business or Subscriber means the organisation that registers for the Service and holds the subscription.
- Owner and Admin mean the users a Business appoints to manage its account, staff, branches, settings and audit log.
- Users means the people a Business authorises to use its account, such as managers and cashiers.
- Business Data means everything a Business or its Users enter into or generate through the Service, including products, prices, stock, sales, receipts, invoices, expenses, suppliers, employees, installment plans and records about the Business's own customers.
03Accounts and eligibility
You must be at least 18 years old and able to enter into a binding contract to use the Service. When you register, you agree to give accurate and complete information about yourself and your Business and to keep it up to date.
- You are responsible for keeping passwords and devices secure, and for all activity that happens under your account.
- The Business is responsible for the Users it adds, the roles and permissions it gives them, and their conduct on the Service.
- Each login is for one person. Do not share credentials between staff; add each person as a separate User so the audit log stays accurate.
- Tell us immediately at info@malipos.com if you suspect unauthorised access to your account.
04Trials, plans and payment
The Service is offered on free and paid plans with different features and limits, as described on our website or in the app at the time you subscribe.
- Free trial. New Businesses may receive a free trial. When a trial or paid period ends without renewal, the account may be moved to a more limited plan, and features outside that plan become unavailable until you upgrade.
- Fees. Paid plans are billed in advance for the period you choose. Fees are stated exclusive of taxes unless shown otherwise, and you are responsible for any applicable taxes.
- Renewal. Subscriptions continue for successive periods until cancelled. You can cancel at any time; cancellation takes effect at the end of the current paid period.
- Late payment. If payment is overdue we may restrict or suspend paid features after giving you notice.
- Price changes. We will give you at least 30 days' notice of any price increase, which will apply from your next billing period.
- Refunds. Fees already paid are non-refundable except where required by law or where we expressly agree otherwise in writing.
05Acceptable use
You agree to use the Service only for lawful business purposes. You must not, and must not allow anyone else to:
- use the Service for fraud, money laundering, tax evasion, or the sale of illegal goods or services;
- upload content that is unlawful, infringing, or contains viruses or other malicious code;
- attempt to access accounts, data or systems that you are not authorised to access, including another Business's data;
- probe, scan or test the vulnerability of the Service, or bypass any security, rate-limiting or access control;
- overload or disrupt the Service, including through automated scraping or excessive requests;
- copy, modify, reverse engineer or create derivative works of the Service, except where the law expressly permits it;
- resell, sublicense or provide the Service to third parties without our written permission.
We may investigate suspected violations and may block traffic, suspend Users or take other reasonable steps to protect the Service and other customers.
06Your data
You own your Business Data. You grant MaliPOS a limited, non-exclusive licence to host, copy, process, transmit and display Business Data only as needed to provide, secure, support and improve the Service, and as described in our Privacy Policy.
You are responsible for the accuracy and legality of Business Data, and for having the right to enter it. If you record information about your own customers, staff or suppliers, you are responsible for giving them any notices and obtaining any consents required by law, including under the Data Protection and Privacy Act, 2019 of Uganda or other laws that apply to you.
We do not sell your Business Data, and we do not use it to market to your customers.
07Business records and compliance
The Service helps you produce receipts, invoices, tax calculations, stock figures, profit reports and installment schedules. These are generated from the settings and data you provide.
- You are responsible for checking that prices, tax rates, discounts and other settings are correct before relying on them.
- You remain responsible for meeting your own tax, accounting, record-keeping and consumer protection obligations, including any requirements of the Uganda Revenue Authority or other tax authorities that apply to you.
- Reports and analytics are tools to support your decisions. They are not accounting, legal, tax or financial advice.
08Mobile app and offline use
Our mobile app can record sales and other activity while a device is offline and synchronise it when a connection is available. Until a device synchronises, that information exists only on the device.
You are responsible for keeping devices secure and connecting them regularly so records sync. We are not responsible for data that is lost because a device was lost, damaged, reset or never reconnected before synchronising.
09Availability and backups
We work to keep the Service available and performing well, but we do not guarantee that it will be uninterrupted or error-free. We may carry out planned maintenance, which we will try to schedule outside normal trading hours.
We take regular backups of the Service to protect against data loss. Backups are kept for a limited, rotating period and are intended for disaster recovery, not as a record you can request on demand. We recommend that you regularly export the reports and records that matter to your Business.
10AI assistant
Some plans include an AI assistant that answers questions about your Business using your data. When you use it, the relevant information is sent to our AI provider to generate a response, as explained in our Privacy Policy.
AI responses can be incomplete or wrong. Check important figures against your records before acting on them, and do not treat AI output as professional advice.
11Third-party services
The Service may work alongside third-party products, such as mobile money providers, banks, email services, printers or barcode scanners. Your use of those products is governed by their own terms, and we are not responsible for their availability, accuracy or conduct.
12Intellectual property
MaliPOS and its licensors own all rights in the Service, including the software, design, logos and documentation. Apart from the right to use the Service under these Terms, nothing in these Terms transfers any of those rights to you.
If you send us suggestions or feedback, we may use them to improve the Service without any obligation to you.
13Suspension and termination
You may stop using the Service and close your account at any time.
We may suspend or terminate access, with notice where reasonably possible, if you materially breach these Terms, fail to pay fees when due, use the Service in a way that creates legal or security risk, or if we are required to do so by law. Where the breach can be fixed, we will usually give you a chance to fix it first.
After your account closes, you will have 30 days to ask us for an export of your Business Data. After that period we may delete it from our active systems; copies in backups are removed as those backups rotate out.
Sections that by their nature should continue after termination, including those on fees owed, your data, intellectual property, disclaimers, limitation of liability, indemnity and governing law, will continue to apply.
14Disclaimers
To the fullest extent permitted by law, the Service is provided "as is" and "as available". We disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes rights you have under consumer protection laws that cannot be excluded.
15Limitation of liability
To the fullest extent permitted by law:
- MaliPOS will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, arising out of or relating to the Service.
- Our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim.
These limits do not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.
16Indemnity
You agree to indemnify MaliPOS against claims, losses and reasonable costs, including legal fees, brought by third parties that arise from your Business Data, your use of the Service in breach of these Terms, or your violation of any law or the rights of others.
17Changes to the service or terms
We continually improve the Service and may add, change or remove features. If we make a change that materially reduces the core functionality of a paid plan, we will tell you in advance.
We may update these Terms from time to time. If a change is material, we will notify you by email or in the app at least 14 days before it takes effect. Continuing to use the Service after the change takes effect means you accept the updated Terms.
18Governing law and disputes
These Terms are governed by the laws of the Republic of Uganda. If a dispute arises, please contact us first; most concerns can be resolved quickly and informally. If we cannot resolve a dispute within 30 days, either party may refer it to the competent courts of Uganda.
19General
- Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and MaliPOS about the Service.
- Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
- No waiver. Not enforcing a right is not a waiver of that right.
- Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets, and will notify you if we do.
- Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, such as power or network outages, natural disasters or government action.
20Contact us
If you have any questions about these Terms, contact us:
- Email: info@malipos.com
- Phone: +256 779 225 589
- Address: Kampala, Uganda